Blackboard Launch Altered Due to Covid-19


California Child Support Services’ (CA DCSS) Statewide Training Branch, in partnership with CA DCSS Human Resources and Technology Services Divisions, are currently working to migrate CA DCSS and the local child support agencies to the new Blackboard Learning Management System. A learning management system is a web-based platform for tracking, reporting, and delivering educational courses and training programs.

CA DCSS is transitioning to Blackboard to make access to training easier and more user friendly. Beginning on April 6, 2020, CA DCSS will be conducting a soft launch of this system and rolling it out by division. County offices will receive Blackboard once this soft launch is complete and tests show Blackboard fully operational, a shift in the initial roll-out plan due to impacts from Covid-19. At a later time, local child support agencies will have Blackboard trainings and subsequently will be provided access. Until then, please continue to use Child Support University (CSU) as needed.

Once fully implemented, all CA DCSS, county, and regional staff will be able to use Blackboard as the single one-stop platform to register and track mandatory trainings; review online courses; access all of the courses and information previously stored on Child Support University (CSU), including course completion history; and allow managers to monitor the professional growth of employees. All existing courses and materials from CSU will be transferred over to Blackboard. The certificates and courses staff have taken and completed in the past will also be transferred over in phases. To help with moving towards paperless processes, staff will be able to request trainings through Blackboard instead of using the previous printable Training Request Form.

The original CA DCSS Blackboard training dates (March 23-24, 26; April 2) have been canceled.

Trainings will be videotaped and emails will be distributed with information and links to complete the training. For county and regional offices, a new link will be shared directly to you by CA DCSS Statewide Training and for CA DCSS, Blackboard will have a link on the intranet home page under DCSS Websites and also under Employee Resources/Training. Should you have any questions, please contact HR at or Statewide Training at