AB 2802 – Intercept Program Changes Coming Soon!


Exciting changes are being made to the Child Support Enforcement (CSE) system to prepare child support professionals for the effects of AB 2802. Beginning January 1, 2020, insurance companies will be mandated to report claimant information so it can be matched against individuals who owe past-due child support. Aside from workers compensation and personal injury claims, insurance companies must now report new life insurance, disability, and annuity claims.

In order to prepare for the new legislation, California Department of Child Support Services (CA DCSS) plans a variety of system improvements. These changes include new interfaces to bring Office of Child Support Enforcement and Child Support Lien Network claim data directly into CSE, automation of insurance Income Withholding Orders, CSE page changes, new reports, and improvements to the Insurance Company Response (ICR) process. To accomplish these goals, CA DCSS plans a four-phase release schedule. The first release is set for December 15 and will include changes to the Insurance Claim List and Insurance Claim Detail pages. The release also includes a new ICR task and Activity Log, which will notify local child support agencies of an update in claim status received from insurance companies and streamline the process used today. Two new form sets are also scheduled as part of this release, to secure withholding of lump sum and periodic payments for any of the newly reported insurance claim types.

These changes are being made to meet the requirements of AB 2802 and prepare for the increase in reported claims; the outcome of which will mean an increase in collections on behalf of the families we serve. For more specifics on the changes, be sure to tune-in to the December CSE Release Training.

If you have any questions, contact the Organizational Change Management team at OCM@dcss.ca.gov.