By: Kristy Hartmann, CA DCSS
The Information Technology (IT) Service Desk has been integral in the planning and execution of new technology at the California Department of Child Support Services (CA DCSS). The goal is to provide the department with modern technology and tools for optimal performance, while creating a workspace that is effective and engaging. The two products being implemented in the fourth quarter of 2019 are Microsoft Teams and Windows 10; both will benefit all staff with a new level of user-friendly features, effectiveness, speed, and security, and the long-term goal is to include local offices when all systems are compatible.
On September 30, Microsoft Teams went live! What exactly is Microsoft Teams? It is a chat-based environment based off Microsoft 365, where employees can instantaneously connect with each other, collaborate, communicate, hold meetings, and share files all in one place. When IT Manager Bob Yoachum along with IT Specialists Michael Foglia and Brook Gale presented the new collaboration tool to the department, they were met with excitement as the staff learned about the many innovative features. With Microsoft Teams, users can create groups immediately (the ability to invite guests will be released at a later time), add channels to customize conversations and projects, schedule and participate in audio and video conferences, share and edit documents, chat, use @mention to bring people’s attention to a topic, and view historical conversations and data. Microsoft Teams is also available on mobile devices through the Microsoft Teams app. Many employees have already started using Microsoft Teams and are enjoying the benefits of this modern digital workspace.
By January 2020, another beneficial product will be launched throughout the department. Led by the IT Service Desk, the upgrade to the Windows 10 operating system will be performed on all workstations by the new year. The new operating system will bring an increase in flexibility, speed, compatibility, and offer unique features such as a virtual desktop and timeline, and the ability to quickly access recently used apps. Overall, Windows 10 will bring a more user-friendly experience, improving operating speed, security, and functionality, all of which are important to a productive working environment!
Michael Foglia says, “We are excited to bring CA DCSS to the forefront in technology, allowing us to provide the best service to our customers.”