Riverside County Department of Child Support Services Receives Another Award for Caseworker Telecommuting Program

By: William Bradley, CA DCSS

Riverside County Department of Child Support Services (Riverside County DCSS) has received more recognition for their innovative Caseworker Telecommuting Program. Last June, the program earned an award from Rivco Innovates (See InsideDCSS, May 2019) This month, they were honored by the Southern California chapter of the American Society for Public Administration (ASPA) with the Winston Crouch Award for Innovation.

The Winston Crouch Award for Innovation in Government is presented to an individual or organization who/which has developed new and creative approaches to providing public services. Riverside County DCSS received this recognition at the 71st annual award luncheon, held at the California Endowment Center in Los Angeles.

Riverside County DCSS Director Kimberly Britt said that agency statistics showed that “…case managers completed 29.13 average case reviews per day when telecommuting, resulting in an overall 37 percent increase!”

This kind of increase, proving the value of work-life balance, is a great achievement for the program – congratulations to Director Britt and her team.