Kiosk Update

By: Nicole Darracq, CA DCSS

In the December 2017 issue of DCSS Today, we covered the issuance of child support “payment cards” featuring the parent’s name, participant ID and a scannable code that automatically associates the current payment with the parent’s account information.

As this issue is released, the California Department of Child Support Services (CA DCSS) has already taken delivery of the specialized printers that will print each parent’s unique identifying information right onto a credit-card sized blank in each office. The cards can then be scanned by the kiosks to find the parent’s child support account information and accurately credit the payment being made. Parents will no longer have to swipe their driver license or enter their fifteen-digit participant ID to make payments at a kiosk, and as an added convenience, the flip side of the card lists all the other ways a parent can pay, including Moneygram, PayPal, PayNearMe and online.

The scanning ability is already live in the 84 kiosks statewide, and only awaits the final testing of the software and distribution of the cards and printers and some simple training for local staff. Local offices should start receiving their printers and card blanks in March, taking another major step toward helping California parents make their child support payments as simply and conveniently as possible.